How do you treat quality complaints?
Our quality control reduces problems to near zero. We provide return and exchange within 60 days of receipt for any quality issues arising from transportation or manufacturing. We prioritize customer satisfaction.
How can I contact your team?
You can reach us through the platform chat tool or direct inquiry. We typically reply within 24 hours to assist with your needs.
How do I request customized products?
Please send us your 3D files (STEP), CAD files, or even hand drawings with descriptions. We will convert your requirements into professional 2D or 3D files for your confirmation.
Can I get samples before ordering?
Yes, we provide basic samples for quality evaluation. Samples are free, though shipping costs are covered by the customer (refundable upon placing a formal order).
Are there discounts for bulk purchases?
Yes, we offer discounts for multi-piece and large-volume purchases. Please contact us for specific discount details based on your order size.
What is the typical delivery time?
Fastest delivery is approximately 7 to 10 business days depending on destination. We offer flexible logistics solutions including air, sea, trucking, and railroad transportation.
Soltrux Solar
