❓ Frequently Asked Questions
Are you a trading company or a manufacturer?
We are an industry and trade integration company, combining professional manufacturing capabilities with comprehensive trade services.
What types of products can I purchase from you?
We offer a wide range of high-quality fasteners including screws, nuts, bolts, anchors, washers, threaded rods, and riggings. We provide both standard fasteners and customized products developed per customer request, with main grades including 4.8, 5.8, 8.8, 10.9, and 12.9.
Do you provide free samples?
Yes, we can provide free samples for standard fasteners. For non-standard customized samples that require new molds, a mold fee will be charged.
What is the minimum order quantity (MOQ)?
For non-standard fasteners, the MOQ is typically 1-2 tons depending on the difficulty and size of the parts. Any mold fees charged are usually refundable after reaching a specific order volume.
What is your typical delivery timeframe?
Sample production usually takes 15-30 days, while mass production typically requires 25-50 days, depending on the specific quantity ordered.
What payment and delivery terms do you accept?
We accept various delivery terms including FOB, CFR, CIF, EXW, and Express Delivery. Accepted payment methods include T/T, L/C, MoneyGram, Credit Card, PayPal, and Western Union in USD, EUR, or CNY.
Soltrux Solar
