❓ Frequently Asked Questions
1. Are you a manufacturer or a trading company?
We are a direct manufacturer based in China specializing in solar mounting systems for various applications including roofs, grounds, and RVs.
2. What is the typical production time?
Samples usually take 1-2 days. Mass production typically requires 7 to 15 days, depending on the total order quantity.
3. Is there a minimum order quantity (MOQ)?
We do not have a strict MOQ for our current standard products; you can order even 1 piece for quality testing. OEM/ODM items may have specific requirements.
4. Can I request a free sample?
Yes, we provide free samples for standard items, though shipping costs are to be covered by the client. Customized samples may incur a charge.
5. How long does shipping take?
Samples sent via DHL/FedEx take 3-5 days. Larger sea freight shipments typically arrive at the destination port within 15 to 30 days.
6. What customization services do you offer?
We provide full OEM and ODM services, including customized logos, specific colors, and personalized packaging based on your artwork.
Soltrux Solar
